Frequently Asked Questions
Payment Options and Mode:
You are able to checkout with any major credit cards, Paypal, Apple Pay and Android Pay.
A confirmation invoice of your purchase will be sent to your email after the payment goes through our security gateway system.
A confirmation invoice of your purchase will be sent to your email after the payment goes through our security gateway system.
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Example: Apple Pay payment mode
# Please note: Digital wallet will appear according to phone type. Enabling this digital wallet means you have read and consented to their terms and conditions.
Delivery Policy
Free local shipping for all purchases $55 and above.
For purchases up to $30, local shipping fee of $3 applies.
For purchases $30 to $55, local shipping fee of $5 applies.
For international orders, please contact us directly at [email protected] so we can advise on the shipping costs.
We reserve the right to charge the Buyer for subsequent deliveries, should the first delivery be unsuccessful due to wrong or invalid delivery address.
Estimated Delivery Time:
For purchases up to $30, local shipping fee of $3 applies.
For purchases $30 to $55, local shipping fee of $5 applies.
For international orders, please contact us directly at [email protected] so we can advise on the shipping costs.
We reserve the right to charge the Buyer for subsequent deliveries, should the first delivery be unsuccessful due to wrong or invalid delivery address.
Estimated Delivery Time:
- For normal book orders, it will take about 2 to 3 working days.
- For subscription box, order before the 15th of each month, and we will deliver your box of goodies from the 25th of each month. Subscribers will receive their boxes ahead of single box purchasers.
Exchanges and Returns
All sold products are non-returnable and non-refundable.
At Under The Moonlight, we make effort to ensure that all products sent are correct and in good condition. However we do understand that there maybe accidental damage during delivery or defective items dispatched erroneously. We will gladly do an exchange within 3 days upon receipt of your order with proof of purchase.
Step 1. Take a picture of the defective item(s).
Step 2. Go to Contact Us and select drop down option: Exchange and Return.
Step 3. Describe the issue and submit. We will contact you ASAP within 24 hrs.
Note : No exchange for change of mind and item(s) purchased under Defect/ Sales Corner.
At Under The Moonlight, we make effort to ensure that all products sent are correct and in good condition. However we do understand that there maybe accidental damage during delivery or defective items dispatched erroneously. We will gladly do an exchange within 3 days upon receipt of your order with proof of purchase.
Step 1. Take a picture of the defective item(s).
Step 2. Go to Contact Us and select drop down option: Exchange and Return.
Step 3. Describe the issue and submit. We will contact you ASAP within 24 hrs.
- After issues had been sorted out, we would like you to send the item(s) back to us via registered mail with tracking numbers.
- Or special arrangement to be made under unique cases.
- Refund will be offered for any wrongly packed item(s) or defective item(s) if the product(s) is/are out of stocks. We will also bear the cost for mailing the item back to us via registered mail with tracking numbers.
Note : No exchange for change of mind and item(s) purchased under Defect/ Sales Corner.
Subscription Box
- Order before the 15th of each month, and we will deliver your box of goodies from the 25th of each month.
- Due to packing constraints and delivery schedule, every single theme box will include $5 shipping fee.
- For 3 and 6 months subscription, $5 shipping charges per box will be charged upfront as shipping is on a monthly basis.
For example,
3 months subscription box = $45 per box
(1) Extra book order = $15
(1) Total value is $60
(2) Extra book order = $45
(2) Total value is $90
(3) Extra book order = $60
(3) Total value is $105
3 months subscription box = $45 per box
(1) Extra book order = $15
(1) Total value is $60
(2) Extra book order = $45
(2) Total value is $90
(3) Extra book order = $60
(3) Total value is $105
- Should you already own the book(s) in the box, we will be glad to do an exchange within 14 days upon receiving the box from us.
- If you wish to clarify any queries, please drop us a note at Contact Us or mail to us here.
Step 2: Go to Contact Us and select drop down option: Exchange and Return.
Step 3. Describe the issue and submit. We will contact you ASAP within 24 hrs to make arrangement.
- We will offer book(s) which is of the same value of the book(s) provided in the box. Alternatively you may top up the difference to enjoy a higher value book.
- Please note that no partial refund will be offered.
- However, as the activities in the box are based on the book, we won’t be able to provide alternatives.
Promo Code
Only available when special event(s) organised by Under The Moonlight | 悦.阅.月
Gift wrapping option
- Complimentary gift wrapping options are available. Just email us at [email protected] and we’ll settle the rest.
- Please note that gift box will be sent to one address only unless specified. We might collect a shipping fee separately depending the value of the item(s) if the gift is required to be sent to a different address.
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Bespoke services
We also welcome requests for customized orders like birthday goodie bags or book cake (in place of diapers!)
Drop us a note at [email protected] with your budget and preferences and we'll take it from there!
Drop us a note at [email protected] with your budget and preferences and we'll take it from there!